SMS5 UI unable to retrieve payment methods

Incident Report for WorldTicket Operational Status

Resolved

Starting from JUL 12 we noticed couple of incidents when SMS5 couldn't retrieve payment methods:

JUL 12 between 02:00 CET and 08:00 CET
JUL 13 00:00 CET - 04:00 CET
JUL 14 14:00 CET
JUL 15 07:00 CET
JUL 16 12:00 CET - 14:00 CET

Our monitoring team was able to identify such incidents with slight delay and solve them by recycling affected service.

As of JUL 18 we identified specific Payment System Provider service responsible for this situation and performed roll-back to previous version.

We are actively monitoring the situation and we will update you if anything changes.
We apologise for the inconvenience.

Best Regards,
Worldticket Team

Posted Jul 11, 2022 - 13:04 CEST