Service disruption

Incident Report for WorldTicket Operational Status

Postmortem

During application of vendor recommended configuration to network router in transit vpc, Network Team lost connectivity to device including management interface. Our attempts to rollback to previous working configuration failed so we were forced to restore device state from the nightly snapshot. This caused 40 minutes of loss of connectivity between front-end and back-end systems.

We are working on implementing improvements to our internal process in order to avoid such cases in the future.

Best Regards,

Worldticket Team

Posted Jan 12, 2022 - 11:44 CET

Resolved

The incident has been resolved.

Best Regards,
Worldticket Team

Posted Jan 12, 2022 - 11:42 CET

Monitoring

Dear Customers,

A fix has been implemented, our Operations team is monitoring the results.

Thank you for your understanding

Best regards,

WorldTicket Team

Posted Jan 11, 2022 - 11:53 CET

Investigating

Dear Customers ,

We are currently experiencing a service disruption. Our Operations team is working to identify the root cause and implement a solution. All users may be affected.

We will send an additional update as soon as possible.

We apologize for the inconvenience

Best Regards,

Worldticket Team

Posted Jan 11, 2022 - 11:33 CET

This incident affected: SMS Modules (Reservations, Queues, Pricing, Payment & Ticketing, Inventory & Schedules, Security (Roles & Users), Reporting, Localization) and Payment Providers (W1 Pay, DIBS, ECOMM, PLATON, PRIVAT, ESTCARD, PAYU-PL, NETAXEPT, WEBTOPAY, WIRECARD, DATATRANS, HEIDELPAY, MAKECOMMERCE).